Efektivitas Pelayanan Administrasi Kependudukan di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Jembrana

  • Luh Ratna Sari Fakultas Ilmu Sosial dan Ilmu Politik Universitas Warmadewa
  • I Nyoman Mangku Suryana Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Warmadewa, Denpasar-Bali


Population Administration Service Effectiveness is the main point that states the success or failure of an organization in implementing a program. Population and Civil Registration Office of Jembrana Regency is a public institution that organizes public services in the Population and Civil Registration field. The aim of this study is to investigate the effectiveness of civil administration service at Population and Civil Registration field of Jembrana Regency. In this study, researchers only took five of thirteen services in the Jembrana District Dukcapil, including the making of Family Cards (KK), Identity Cards Electronics (E-KTP), Marriage Certificate, Birth Certificate and Death Deed. This study is designed by using descriptive qualitative approach and technique of collecting the data used interview and observation. The results show that from the five factors in relizing the effectiveness of civil administration as stated by H.A.S had a high effectiveness progress and however it needs more improvement in order to make every document administration effectively and punctuality.


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