Penerapan Pelayanan Prima Pada Layanan Wisata Pustaka Di Dinas Perpustakaan dan Kearsipan Kabupaten Sidoarjo
DOI:
https://doi.org/10.22225/pi.10.1.2025.43-49Keywords:
excellent service, library, library tourism, public serviceAbstract
The implementation of regional government is directed to accelerate the achievement of community welfare by improving services. The Sidoarjo Regency Library and Archives Office as a public service institution responsible for providing services to the community has provided excellent services that focus on the needs of the community. The library tour service program is one of the excellent services provided by the staff to the staff. This research aims to describe the application of excellent service in the Office in the Library Tourism Service program. With a qualitative descriptive method, the author analyzes six elements of excellent service: attitude, attention, action, ability, appearance, and responsibility. The research results show that the Sidoarjo Regency Library and Archives Office has implemented six elements of excellent service in this program.
References
Artana, I Ketut. 2024. “Penerapan Pelayanan Prima Perpustakaan Berdasarkan Konsep 3a ( Attitude , Attention , and Action ) Demi Terwujudnya Kepuasan Pemustaka ( Kajian Pustaka / Ulasan Ilmiah ).” 4(1): 43–51.
Barata, Atep Adya. 2003. Dasar-Dasar Pelayanan Prima. Jaarta: Elex Media Komputindo.
Daryanto, Ismanto Setyabudi. 2014. Konsumen Pelayanan Prima. Yogyakarta.
Endraswara, Suwardi. 2013. Metodologi Penelitian Sastra. Jakarta: CAPS (Center for Academic Publishing Service).
Kasmir. 2011. Etika Customer Service RajaGrafindo Persada. Jakarta: Raja Grafindo Persada.
Maddy, Khairul. Hakikat Dan Pengertian Pelayanan Prima. Jakarta: Kata Buku.
Martins, Pascoela Noronha. 2023. “Strategi Pengembangan Sumber Daya Manusia Untuk Meningkatkan Kualitas Pelayanan Publik Di Kota Dili.” Jurnal Mahasiswa Wacana Publik 3(1): 76–87.
Robbins, Stephen P. 2015. Perilaku Organisasi. Jakarta: Salemba Empat.
Sinambela. 2014. Reformasi Pelayanan Publik. Jakarta: Bumi Aksara.
Suandi, Suandi. 2019. “Analisis Kepuasan Masyarakat Terhadap Pelayanan Publik Berdasarkan Indeks Kepuasan Masyarakat Di Kantor Kecamatan Belitang Kabupaten OKU Timur.” Journal PPS UNISTI 1(2): 13–22.
Suratmi, Isti. 2021. “Meningkatkan Kualitas Pelayanan Perpustakaan Melalui Kerja Sama Antar Perpustakaan.” ABDI PUSTAKA: Jurnal Perpustakaan dan Kearsipan 1(2): 55–59.
Tawakkal et al. 2024. “Program Wisata Literasi Untuk Penguatan Literasi Pelajar Di Dinas Perpustakaan Dan Kearsipan Kabupaten Sinjai.” Literatify: Trends in Library Developments 5(1): 99–113.
Undang-Undang Republik Indonesia No 43 Tahun 2007 tentang Perpustakaan. 2007. “Undang-Undang Republik Indonesia No 43 Tahun 2007 Tentang Perpustakaan.” Revista Brasileira de Ergonomia 9(2): 10. http://digilib.unila.ac.id/4949/15/BAB II.pdf%0Afile:///C:/Users/USUARIO/Desktop/NEUROSICOLOGIA2/NEUROPSICOLOGIA CLINICA (Ardila y Roselli)2.pdf.
Vely, Allin. 2024. “Jurnal Ekonomika Dan Manajemen (JEM).” 13(2): 145–51.
Wahyuningsih, Tri, H Syahrani, and Enos Paselle. 2020. “Pelayanan Prima Pada Dinas Perpustakaan Kota Samarinda.” eJournal Administrasi Publik 8(1): 8776–86. https://ejournal.ap.fisip-unmul.ac.id/site/wp-content/uploads/2020/02/EJOURNAL B (02-20-20-04-42-22).pdf.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Dhea Hilda Maharani, Susi Hardjati
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
This journal provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of knowledge.
All articles published Open Access will be immediately and permanently free for everyone to read and download. We are continuously working with our author communities to select the best choice of license options, currently being defined for this journal as follows: Creative Commons Attribution-ShareAlike (CC BY-SA)
