Pelayanan Air Bersih Di Desa Mayumba Kecamatan Mori Utara Kabupaten Morowali Utara
DOI:
https://doi.org/10.22225/pi.9.2.2024.122-131Keywords:
public service, clean water, qualityAbstract
Clean water is one of the basic needs of Indonesian society. Currently, water availability tends to decrease and water demand increases, causing water resources to need to be managed by paying attention to services. This is because many people complain that the quality of clean water services is not as expected. This research aims to describe the quality of clean water services in Mayumba Village, North Mori District and the factors that influence the quality of clean water services. This research uses a descriptive qualitative approach with data collection techniques through observation, interviews and documentation related to the research. The data analysis technique in this research was carried out by data reduction, data presentation and drawing conclusions. The results of the research show that the quality of clean water services in Mayumba Village as seen from two indicators, namely assurance and empathy, is good, where officers provide friendliness and good responses to the community and also treat the community equally. However, the tangible indicators of reliability and responsiveness still need to get the attention of the Mayumba Village Government.
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