Saputra, Kadek Andika, and Gusti Ayu Sugiati. “The Role of Customer Satisfaction Mediates The Effect of Service Quality on Customer Loyalty in Online Transportation”. Jurnal Ekonomi Dan Bisnis Jagaditha, vol. 10, no. 2, Sept. 2023, pp. 192-9, doi:10.22225/jj.10.2.2023.192-199.