Job-Family Conflict and Impact on Turnover Intention through Job Engagement and Emotional Fatigue of Female Employess

  • Putu Vivi Sinthya P Magister of Management, Postgraduate Program, Universitas Warmadewa, Denpasar
  • Ida Bagus Agung Dharmanegara Jurusan Manajemen, Fakultas Ekonomi, Universitas Warmadewa
  • Putu Ngurah Suyatna Yasa Magister of Management, Postgraduate Program, Universitas Warmadewa, Denpasar
Keywords: Emotional Fatigue, Job Engagement, Job-Family Conflict, Turnover Intention


As a phenomenon that has a significant impact on the organization, turnover is expected to be controlled by knowing and blocking the emergence of turnover intention behavior. This study seeks to uncover the factors that influence female employee turnover intention in terms of work- family conflict, work engagement, and emotional fatigue. By building an integrative framework model of the three to then be tested in structural modeling. The research sample was all female employees who worked at BPR Mengwi District in Bali. A total of 47 female employees participated in this study. This study was categorized as a cross- sectional study that focused on the turnover of the intention of female BPR employees in Mengwi District, Badung Regency, Bali Province and the analytical method used to determine the relationship between variables is a structural model using the PLS (Partial Least Square) method with SmartPLS software 2.0 version. The important findings of this study are: 1). Emotional fatigue does not have an important influence on turnover intention of female employees, 2). Job-Family conflict do not have an important influence on female employee turnover intention, 3). Job-family conflict do not have an important influence on turnover intention through employee emotional fatigue. It can be concluded that the job engagement of female employees can have an important influence on the tendency to leave the company where they work. But this is not the case with job-family conflicts and emotional fatigue felt by female BPR employees in Mengwi District.


Akgunduz, D., Aydeniz, M., Cakmakci, G., Cavas, B., Corlu, S., Ertepınar, H., … Ozdemir, S. (2015). STEM eğitimi Türkiye raporu: Günün modası mı yoksa gereksinim mi? (A report on STEM Education in Turkey: A provisional agenda or a necessity?). Istanbul: Istanbul Aydin University. Retrieved from

Baka, L., & Derbis, R. (2012). The relationships between job stressors, job burnout and work engagement. The regulating role of work - family conflict and type A behavior pattern. Polish Journal of Applied Psychology, 10(2), 129–157. Retrieved from

Bakker, A. B., & Demerouti, E. (2017). Job Demands–Resources Theory: Taking Stock and Looking Forward. Journal of Occupational Health Psychology, 22(3), 273–285. Retrieved from

Boshoff, C., & Allen, J. (2000). The influence of selected antecedents on frontline staff’s perceptions of service recovery performance. International Journal of Service Industry Management, 11(1), 63–90. Retrieved from

Frone, M. R., Russell, M., & Cooper, M. L. (1992). Antecedents and outcomes of work-family conflict: Testing a model of the work-family interface. Journal of Applied Psychology, 77(1), 65–78. Retrieved from

Geurts, S., Schaufeli, W., & Jonge, J. De. (1998). Burnout and Intention to Leave Among Mental Health-Care Professionals: A Social Psychological Approach. Journal of Social and Clinical Psychology, 17(3), 341–362. Retrieved from

Ghozali, I. (2005). Analisis Multivariate dengan program SPSS. Semarang: Badan Penerbit Universitas Diponegoro.

Greenhaus, J. H., & Beutell, N. J. (1985). Sources of Conflict between Work and Family Roles. The Academy of Management Review, 10(1), 76–88. Retrieved from

Haar, J. M. (2004). Work-family conflict and turnover intention: Exploring the moderation effects of perceived work-family support. New Zealand Journal of Psychology, 33(1), 35–39. Retrieved from

Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2014). Multivariate Data Analysis: Seventh Edition. England: Pearson Education Limited. Retrieved from

Hang-yue, N., Foley, S., & Loi, R. (2005). Work role stressors and turnover intentions: a study of professional clergy in Hong Kong. The International Journal of Human Resource Management, 16(11). Retrieved from

Jackson, S. E., Maslach, C., & Leiter, M. (1996). Maslach Burnout Inventory Manual. Palo Alto. Retrieved from ca: Consulting Psychologists Press

Karatepe, O. M., & Karadas, G. (2015). Do psychological capital and work engagement foster frontline employees’ satisfaction? International Journal of Contemporary Hospitality Management, 27(6), 1254–1278. Retrieved from

Kesumaningsari, N. P. A., & Simarmata, N. (2014). Konflik Kerja-Keluarga Dengan Kepuasan Kerja Yang Dimoderasi Komitmen Organisasi Pada Karyawan Bali. Jurnal Psikologi Udayana, 1(3). Retrieved from

Mangi, R. A., & Jalbani, A. A. (2013). Mediation of Work Engagementbetween Emotional Exhaustion, Cynicismand Turnover Intentions. International Journal of Management Sciences and Business Research, 2(7), 45–54. Retrieved from 2, Issue 7 Paper (5).pdf

Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout. Journal Of Occupational Behavior, 2, 99–113. Retrieved from

Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). JOB BURNOUT. Annual Reviews Psychol, 52, 397–422. Retrieved from

Mobley, W. H. (1982). Employee turnover, causes, consequences, and control. Addison-Wesley Publishing Company. Retrieved from

Mxenge, S. V., Dywili, M., & Bazana, S. (2014). Organisational Stress And Employees’ Intention To Quit Amongst Administrative Personnel At The University Of Fort Hare, Eastern Cape, South Africa. International Journal of Research In Social Sciences, 4(5), 13–29. Retrieved from

Netemeyer, R. G., Boles, J. S., & McMurrian, R. (1996). Development and Validation of Work-Family Conflict and Family-Work Conflict Scales. Journal of Applied Psychology, 81(4), 400–410. Retrieved from

Schaufeli, W. B., & Bakker, A. B. (2010). Defining and measuring work engagement: Bringing clarity to the concept. Work Engagement: A Handbook of Essential Theory and Research, 10–24. Retrieved from

Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and theirrelationship with burnout andengagement: a multi-sample study. Journal of Organizational Behavior, 25, 293–315. Retrieved from

Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The Measurement ofWork Engagement With aShort Questionnaire (A Cross-National Study). Educational and Psychological Measurement, 66(4), 701–716. Retrieved from

Schaufeli, W. B., Salanova, M., González-romá, V., & Bakker, A. B. (2002). The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach. Journal of Happiness Studies, 3(1), 71–92. Retrieved from

Wright, T. A., & Cropanzano, R. (1998). Emotional Exhaustion as a Predictor of Job Performance and Voluntary Turnover. Journal of Applied Psychology, 83(3), 486–493. Retrieved from

Yavas, U., Babakus, E., & Karatepe, O. M. (2008). Attitudinal and behavioral consequences of work‐family conflict and family‐work conflict. International Journal of Service Industry Management, 19(1), 7–31.

Zeffane, R. M. (1994). Understanding Employee Turnover: The Need for a Contingency Approach. International Journal of Manpower, 15(9), 22–37.

Abstract viewed = 52 times
PDF downloaded = 41 times